To the customer, you are the company," reads the title of an article on Shep Hyken's website. In many ways, this statement rings true....

The application of a "technology" in a restrained "field" is assessed based on different factors — from the speed of adoption and...

In 2019, Gartner removed Augmented Reality (AR) from its hype cycle (an annual visualization of emerging technologies). The consulting...

BY: Harmeet Singh One of the most daunting challenges for start-ups and large established enterprises alike is figuring out how to...

https://www.supportgenie.io/blog/ways-to-turn-it-support-team-into-superheroes?utm_source=blog&utm_medium=blog23eptember&utm_id=wix Most...

An 83% increment in revenue and a 2.7 times reduction in the customer effort — that's what businesses with visual assistance at their...

Most people dread customer support due to disparate reasons ranging from operational inefficiency of the brand to not-so-good...

Marketing 4.0 entails a shift in marketing from traditional-style campaigns to the more sophisticated engagement of target audiences with...

Innovation within the Artificial Intelligence sector doesn't surprise anymore; however, the impact such advancements have on human...

AI has the capability to significant empower customer service and its adoption at the help desk front makes for super-efficient customer...

The best part about video customer support is that it doesn't require sophisticated technology and still manages to personalize the...

Customer Support Chatbots hold the key to Customer Satisfaction When more than 1.4 billion people start preferring chatbots, you don't...

Chatbots are the most powerful customer support tools for scaling your business. And AI said, "Let there be human emulation," and...

You know the world is changing when a hologram pop star, named Hatsune Miku—driven by an AI autotuning (vocoder), attracts thousands to...

Communication is consistently subjected to transitions. Sometimes, these developments go beyond common comprehension, and that's what...