Harmeet SinghMar 23, 20229 minWhich Technologies Help in Expanding Reach to the Customer?To the customer, you are the company," reads the title of an article on Shep Hyken's website. In many ways, this statement rings true....
Harmeet SinghDec 21, 202120 minWhat is the Scope of Artificial Intelligence in Customer Care - The Ultimate GuideThe application of a "technology" in a restrained "field" is assessed based on different factors — from the speed of adoption and...
Harmeet SinghDec 18, 20213 minThe Top 3 AR Use Cases in Customer SupportIn 2019, Gartner removed Augmented Reality (AR) from its hype cycle (an annual visualization of emerging technologies). The consulting...
Harmeet SinghNov 18, 20214 min10 Ways AI Chatbot Support Redefines the Customer Service IndustryBY: Harmeet Singh One of the most daunting challenges for start-ups and large established enterprises alike is figuring out how to...