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Multi Channel Customer Support
With Support Genie, unify all communications across multiple channels making it easier for a customer to interact with your support team.
Feature Rich Agent Portal
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Multi-Channel Support: Voice, Video, Chat and SMS
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Browser Based System
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Built-in Ticketing System
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Support for Multiple Agents
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Native Window and IOS app (coming soon)
Automate Customer Support with AI
Support Genie is pioneering the use of smart chatbot technology with AI for image recognition to automatically identify common issues with hardware devices. This frees up support agents from repetitive issues and allows for an individualized focus on their customer’s complex problems.
Visual Assistant
​Ability to receive live video from a customer’s smartphone to better understand their issues. Our research shows live video can decrease customer support request time by 90%.
Enhance your Contact Center
Support Genie’s innovative technology lets you keep your existing contact center investments while enhancing it with live video, image and video sharing. Find out how you can reduce support costs and drastically improve your customer experience at the same time.
Mobile App - Android and iOS Ready!
The best tool for customer support is already in your customer's hands.
Trusted by Companies and Entrepreneurs
Throughout the Country
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Smart solutions to difficult issues
Connected devices mean complex problems and greater expertise is required. Support Genie makes it easy for you to deliver the right answer to your customers
You would enjoy an easy integration
An instant integration, simple onboarding. Support Genie makes it easier for you to get started the right way
See Your Customer Problems Live
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Engage with your customers in real-time using text, audio, and video regardless of device type. Visual aid helps provide immediate solutions